QUALITY

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Fire Suppression Industries: Quality Management

Achieving high quality is ensured by the establishment and development of the Quality Management System in accordance with ISO 9001:2015 and continuous improvement throughout all departments of the company.

Top management takes responsibility for the implementation of this policy in terms of quality, compliance and continuous improvement of the Quality Management System.

Quality is an integral part of Fire Suppression Industries' Corporate Business Principles. These principles guide our actions to deliver products and services that are safe, compliant and preferred. They are essential for the achievement of our ambition to be recognized and trusted to offer products and services that enhance the quality of life and contribute to a healthier future. At Fire Suppression Industries, our commitment is to never compromise on the safety, compliance and quality of our products and services. This requires everybody to be engaged, to understand their responsibility and to be empowered to act in order to protect individuals and families, our customers and our brands.

At Fire Suppression Industries, our Quality Policy summarizes the essential elements of our commitment for excellence and includes : • Fostering a quality mind-set with the objective of developing, manufacturing and providing products and services with zero defects that are trusted and preferred by individuals and organizations. • Complying with relevant laws and regulations as well as internal requirements, • Continuously challenging ourselves to improve the quality management system to guarantee product safety, prevent quality incidents and eliminate defects through the review of quality objectives and results, • Encouraging participation and promotion of quality responsibilities among all employees and third parties through standards, education, training and coaching, supervision and effective communication. At Fire Suppression Industries, teamwork, engagement, ownership and support by everyone are vital for achieving our quality objectives. In this context, we are committed to providing the required leadership, management and resources and we will ensure that the Quality Policy is reviewed annually and communicated to employees and third parties. At its core, Quality is first and foremost about trust in our products, our services and in our brands. But Quality is also more than this. It is about delivering what we promise in everything we do. Each one of us has the power to influence Quality and trust through our leadership, dedication and passion.

Meeting our commitment

Quality is the foundation of our company and is fully embedded in our purpose and values. Fire Suppression Industries products and brands are trusted and chosen by people all over the world to fulfil their fire safety needs. This trust is based upon our quality image and our reputation for consistently delivering high-quality products. This trust must be maintained and enhanced day after day. Every product we offer, and every product we manufacture, coupled with every contact and client has helped to shape this trust. A Fire Suppression Industries brand name on a product is a promise that it is safe, that it complies with all relevant laws and regulations and that it constantly meets our high standards of Quality. At Fire Suppression Industries, we are involved in and dedicated to achieving high Quality standards for our products and services through the application of the Fire Suppression Industries Quality Management System (QMS) for Quality. Fully aligned to ISO standards, QMS for Quality is implemented across our organization and verified by independent third-party certification bodies annually.

To sustainably create value and to effectively and efficiently build trust, Fire Suppression Industries: A.) Guarantees product safety and full compliance by respecting our policies, principles and standards with full transparency, B.) Ensures and enhances preference and consistency to delight individuals and organizations by valuing what they value and by offering products and services that always meet or exceed their expectations, C.) Strives for zero defects and no waste by constantly looking for opportunities to apply our continuous improvement approach to deliver competitive advantage, and D.) Engages commitment across our complete value chain and at all levels of our organization to build the Fire Suppression Industries Quality mind-set.